FAQs

How can I pay the balance of my booking?
How much are extra adults and kids?
Do the Cabins have TV’s and DVD players?
Are the Cabins Air Conditioned/ Heated?
Do you have Kids Club activities ?
Do you sell Theme park tickets & transfers?
Do you have disabled facilites?
Do you have a Family Bathroom?
What hire equipment do you have?
Do you allow open fires within the Park?
What is the parking policy?
Do you have Internet facilities within the Park?
Do you have a Camp Kitchen. What does it include?
Do you have BBQ facilities within the Park?
How much does the laundry cost?
Can the kids ride bikes and scooters in the Park?
Is the pool heated?
Where are the closest sporting facilities?
Where are the closest shops?
Where are the closest Restaurants?
Where is the closest boat ramp?
How far away are the Theme Parks ?
Where is the closest beach?
Public Transport
Where is the closest Airport?
Where is BIG4 Tweed Billabong Holiday Park located?
Do you allow pets in the Park?
What is Check In and Check Out time?

How can I pay the balance of my booking?

Plenty of options -

-Call us and pay by Credit card over the phone (Mastercard or Visa only, sorry we do not accept Diners or Amex)

-You can send us a cheque made out to ‘BIG4 Tweed Billabong Holiday Park’.

-You can pay by Electronic Funds Transfer (EFT) into our account. Please see your confirmation letter for our bank account details or call us. Please state your surname and reservation number in the reference.

Please note that both cheques and EFT payments need to be received more than 1 week prior to arrival.

Balances are due 60 days prior to arrival for all bookings during school holidays and other high periods. For off peak bookings, your balance can be paid on arrival.

Payment plans can be arranged if you would like to pay a small amount every month for example.

How much are extra adults and kids?

All our standard rates listed are for 1-2 people. Any additional guests are charged per night

In cabins: Extra adults $17 per person per night. Extra children $13 per person per night

On Sites: Extra adults $14 per person per night. Extra children $11 per person per night

Do the Cabins have TV’s and DVD players?

Our Coolabah, Matilda, Jumbuck and Studio cabins have flat screen TV’s and DVD players. Our Shearer cabins have a TV only.

Are the Cabins Air Conditioned/ Heated?

Our Coolabah, Matilda and Jumbuck cabins have reverse cycle air-conditioning and heating. The Studio and Shearer cabins have a ceiling fan and mini fan heater.

Do you have Kids Club activities ?

“Schools Out Kids Club” runs throughout school holidays. Kids Club activities include craft and games sessions, scavenger hunts, face painting, sand art, plaster painting or ‘Mad Sports’ games. Most sessions are free of charge except for Sand Art and Mad Sports.

Do you sell Theme park tickets & transfers?

We sell theme park tickets at Reception. We also sell tickets to many local and Gold Coast attractions. We can also book a transfer to the major theme parks at an additional cost.

Check out our Tweed Billabong priority ticket service online and book tickets prior to arrival if you prefer.

Do you have disabled facilites?

We have disabled bathroom facilities at the rear of both the male and female amenities. These include a shower and toilet with hand rails.

Do you have a Family Bathroom?

Yes we have both a family bathroom and a baby’s bathroom. The family bathroom has a full bath with shower over and a toilet. A key is required for this bathroom from reception. The baby’s bathroom has a baby’s bath and mini toilet. It is opened at all times.

What hire equipment do you have?

We hire go karts, canoes, stand up paddle boards and fishing rods. We also have tennis, volleyball and basketball equipment available free of charge. In addition, we have DVD’s and board games available for use in your cabin or van/tent.

Do you allow open fires within the Park?

No, unfortunately open fires are not permitted in the Park. This includes braziers etc.

What is the parking policy?

The Park has a 1 car per booking policy. All cabins are allocated with one car space. Your car needs to fit within the boundary of your powered or ensuite site at all times. This may mean that you need a larger site or a smaller tarp. Discuss your requirements with reception at time of booking.

We have a security gate at the entrance of the park that restricts access to 1 car only. This ensures the safety of all guests, as well as limiting car numbers to reduce traffic within the park. Extra parking is available just inside the park entry and also in Holden Street. If you have a boat you may need to decide to park it on your site instead of your car.

Do you have Internet facilities within the Park?

We have an internet kiosk located in the TV room. The cost is $4 per hour, or $1 per 15 minutes.

We also have WiFi Zone wireless internet facilities available for your own laptop. Charges for this are made directly to WiFi Zone on their website.

Do you have a Camp Kitchen. What does it include?

Our Camp Kitchen has a full size fridge, sink, microwave, oven with hotplates, toaster and a ZIP boiler for hot water. We also have a coin operated Coffee Machine for ‘real coffee’ $2.50 per cup. The BBQs are adjacent to the camp kitchen.

Do you have BBQ facilities within the Park?

Yes we have 2 BBQ areas, one near the Camp kitchen and the other near the Coolabah Cabins. BBQs are free to use.

How much does the laundry cost?

The washing machines take 4 x $1 coins. The dryers also take $1 coins.

Can the kids ride bikes and scooters in the Park?

Kids can ride bikes etc as long as they obey our rules. Kids are issued with a ‘License to Ride’ upon arrival. They need to wear a helmet at all times – No helmet No ride.

Is the pool heated?

Our smaller pool with slide is heated over the winter months to a maximum of 28 degrees. In addition to this, the solar heating is on from the Easter Holidays until the end of the September/October school holidays.

Where are the closest sporting facilities?

Arkinstall Park is off Cunningham Street in Tweed South, about 5 minutes from the Park.

Oasis Swimming Centre at Club Banora – 50m outdoor swimming pool. In Banora Point about 10 minutes drive south of us.

25m Indoor swimming pool is on the corner of Heffron St. About 5 minutes from us.

Where are the closest shops?

We have a kiosk with basic necessities such as bread, milk, newspapers and ice. There are 2 corner stores within walking distance from the Park, with take away foods, a hairdresser, bottle shop and ATM.

We are approx 5 minutes drive to Tweed City Shopping Centre, one of the biggest shopping centres in the Region. They have BIGW, Kmart, JB HiFi, Coles, Woolworths and specialty shops. They also have a cinema. Tweed Centro is 5 minutes north, with Coles, Target and speciality stores.

The Gold Coast has excellent shopping with Pacific Fair and Robina shopping centres only 20-25 minutes away. Surf outlet stores and Harbour Town are approx 50 minutes north.

Where are the closest Restaurants?

The best Restaurants nearby are in Coolangatta which is approx 5 minutes drive. All cuisines are available from Indian, Thai, Steak Houses, Japanese, Cafes, Seafood and Mexican. There are a few restaurants in Tweed Heads such as Chinese and Thai. The local clubs all offer great value meals.

Where is the closest boat ramp?

We are 1 block off the Tweed River / Terranora Inlet. There is a boat ramp into the River approx 800 metres west of the Park. A fishing license is required to fish in NSW if you are 18 years of age or older. You may purchase one from most fishing stores, service stations or K Mart stores in NSW.

How far away are the Theme Parks ?

Movieworld & Wet ‘n’ Wild are all approx 40 minutes drive north along the freeway to Brisbane. Dreamworld is approx. 45 minutes north. Seaworld is located on the Coast past the heart of Surfers Paradise and can take between 40-60 minutes depending upon traffic. Australia Zoo is north of Brisbane and takes 2-2.5hrs to drive here from the park. Currumbin Wildlife Sanctuary is only 15 minutes drive from the Park.

Where is the closest beach?

Coolangatta beach is approx 5 minute drive from the Park. Rainbow Bay, Snapper Rocks and Duranbah beaches are located adjacent to this. They offer world class surfing and protected areas for kids. Coolangatta and Rainbow Bay beaches are patrolled during School holidays and weekends. These beaches offer some of the coast’s best surfing. Tweed Coast beaches in Northern NSW such as Kingscliff and Cabarita beaches are 10-15 minutes south of the Park.

Public Transport

Surfside Bus Company operates local busses from the end of our street. You can travel from our park to Surfers Paradise in approx. 1 hour. Check local time tables. Ask reception for information on transport packages.

Where is the closest Airport?

Gold Coast Airport (Coolangatta) is only 6kms, or 5 -10 mins drive from our park. A taxi is the best way to get to the park from the airport.

Brisbane Airport is approx 1.5 hrs. We can arrange Transfers is required.

Where is BIG4 Tweed Billabong Holiday Park located?

We are in Tweed Heads South, just below the NSW/QLD border. We are 1 ¼ hrs drive south of Brisbane and 30 minutes from the Gold Coast. Byron Bay is 45 minutes south of us.

Do you allow pets in the Park?

No we do not allow any pets within the Park. Please ask Reception for details of the nearest Kennels – let you dog/cat have a holiday too!

Some BIG4 Parks will be accepting Dogs from July 1. We feel that the size and design of our Park prohibits us from joining this program. Please see www.BIG4.com.au for a list of particpating Parks. With 130 acres and space to ’roam free’ - our sister park BIG4 Saltwater @ Yamba will be accepting dogs if accepted into the program.

What is Check In and Check Out time?

Check in time for Ensuite and Powered Sites is 12 noon. Check in time for Accommodation is 1pm. Check out time is 10am for all sites and accommodation. Remember that the Park Operates on NSW Day Light Saving Time. A late checkout of 2pm can be arranged at 50% of nightly tariff (subject to availability).